What is the 5 Whys technique and can you give me some examples?

What is the 5 Whys technique and can you give me some examples?

The 5 Whys technique is a problem-solving method used to identify the root cause of an issue by asking 'why' five times. For example, if a machine breaks down, you might ask: 1. Why did the machine stop? 2. Because the fuse blew. 3. Why did the fuse blow? 4. Because the motor overheated. 5. Why did the motor overheat? 6. Because it was not lubricated properly.

Can you provide another example?

Sure! Let's say a customer complains about a late delivery. You might ask: 1. Why was the delivery late? 2. Because the package was not shipped on time. 3. Why was it not shipped on time? 4. Because the order was processed late. 5. Why was the order processed late? 6. Because the staff was short-handed.

How can I apply this technique in my business?

You can apply the 5 Whys technique by gathering your team to discuss recurring problems. Start with a specific issue, ask 'why' to each answer, and keep digging until you reach the root cause. This can help improve processes and prevent future issues.

Are there any limitations to the 5 Whys technique?

Yes, while the 5 Whys is useful, it can sometimes oversimplify complex problems. It may not always lead to the correct root cause, especially if the issue involves multiple factors. It's best used in conjunction with other problem-solving methods.