What are some common interview questions for a customer service agent?

What are some common interview questions for a customer service agent?

Some common questions include: 1. How do you handle difficult customers? 2. Can you describe a time you went above and beyond for a customer? 3. How do you prioritize tasks?

Can you give me tips on how to answer those questions?

Sure! For handling difficult customers, emphasize patience and active listening. For going above and beyond, share a specific example with measurable results.

What should I avoid saying in an interview?

Avoid negative comments about previous employers, vague answers, or anything that suggests you lack enthusiasm for the role.

How can I prepare for a role-play scenario in the interview?

Practice common customer scenarios, stay calm, and focus on demonstrating empathy and problem-solving skills.