How can AI chatbots improve customer service analytics?
AI chatbots can analyze customer interactions to identify trends, satisfaction levels, and areas for improvement.
What specific metrics can chatbots track?
Chatbots can track metrics like response time, resolution rate, customer satisfaction scores, and engagement levels.
Can chatbots provide real-time feedback on customer interactions?
Yes, chatbots can offer real-time insights and alerts on customer sentiment and interaction quality.
How do these analytics help businesses?
They help businesses make data-driven decisions, enhance customer experiences, and optimize support strategies.
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