What are the best practices for handling error messages in AI chatbots?
An example of an AI chatbot conversation about best practices for error messages.
What are the best practices for handling error messages in AI chatbots?
Best practices include being clear, concise, and empathetic. Always provide actionable next steps.
Can you give me an example of a good error message?
Sure! A good error message might say, 'I’m sorry, I didn’t understand that. Could you please rephrase your question?' This is clear and invites the user to try again.
What should I avoid when creating error messages?
Avoid technical jargon, vague language, and blaming the user. Focus on clarity and support.
How can I test my error messages effectively?
You can conduct user testing sessions to gather feedback on how users perceive and react to your error messages.
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