How does the AI chatbot escalation process work?
An example of an AI chatbot conversation about escalation processes in AI chatbots.
How does the AI chatbot escalation process work?
The escalation process allows the chatbot to transfer complex issues to a human agent when needed.
What triggers the escalation to a human agent?
Escalation can be triggered by user requests, unresolved queries, or specific keywords indicating urgency.
Can you give me an example of when escalation happens?
Sure! If a user asks about a sensitive issue like billing disputes, the chatbot may escalate to a human.
How does the user know their issue has been escalated?
The user typically receives a notification or message confirming that their issue is being handled by a human agent.
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