How can AI chatbots improve customer service in businesses?
AI chatbots can enhance customer service by providing instant responses, 24/7 availability, and personalized interactions.
What are some specific tasks that chatbots can handle?
Chatbots can handle tasks like answering FAQs, processing orders, booking appointments, and providing product recommendations.
Are there any downsides to using chatbots?
Yes, potential downsides include limited understanding of complex queries and the lack of human empathy in interactions.
How do businesses choose the right chatbot for their needs?
Businesses should assess their specific needs, consider integration capabilities, and evaluate user experience when choosing a chatbot.
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