How can AI chatbots enhance customer service in retail?
An example of an AI chatbot conversation about AI chatbots in retail.
How can AI chatbots enhance customer service in retail?
AI chatbots can provide 24/7 customer support, answer FAQs, and assist with product recommendations.
What are some specific tasks they can handle?
They can manage order tracking, process returns, and even help customers find products in-store.
Are there any examples of retailers using chatbots successfully?
Yes, brands like Sephora and H&M use chatbots to improve customer engagement and streamline shopping.
What technology powers these chatbots?
Most chatbots use natural language processing (NLP) and machine learning to understand and respond to customer queries.
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