How can I analyze customer payment behavior effectively?
You can start by collecting data on payment methods, frequency, and amounts. What specific aspects are you interested in?
I'm particularly interested in understanding payment delays.
To analyze payment delays, track the time taken for payments after the due date. You can also segment customers by their payment history.
What tools can I use for this analysis?
Consider using data analytics tools like Tableau or Google Analytics, along with CRM systems that track payment history.
How can I use this analysis to improve customer relationships?
By understanding payment behavior, you can tailor communication and offer incentives for timely payments, enhancing customer loyalty.
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