What should I do if an auction item arrives damaged?
An example of an AI chatbot conversation about handling damaged auction items.
What should I do if an auction item arrives damaged?
First, check the auction house's return policy. Most have specific guidelines for damaged items.
How do I document the damage?
Take clear photos of the damage and keep all packaging materials. This will help with your claim.
Is there a time limit for reporting the damage?
Yes, typically you should report the damage within 7-14 days of receiving the item.
What if the auction house doesn't respond?
If they don't respond, consider reaching out via social media or filing a complaint with consumer protection.
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