What are the best practices for reviewing chatbots?
When reviewing chatbots, consider factors like user experience, accuracy, and response time.
How can I evaluate the user experience of a chatbot?
Evaluate user experience by analyzing ease of use, engagement, and how well the chatbot meets user needs.
What metrics should I use to measure chatbot performance?
Key metrics include user satisfaction scores, completion rates, and average response times.
Are there any tools to help with chatbot reviews?
Yes, tools like Botanalytics and Dashbot can provide insights into chatbot performance and user interactions.
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