What are the best practices for collecting NPS feedback?
An example of an AI chatbot conversation about best practices for collecting NPS feedback.
What are the best practices for collecting NPS feedback?
To effectively collect NPS feedback, ensure you ask the right questions, choose the right timing, and follow up with respondents.
What questions should I ask in the NPS survey?
You should ask the core NPS question: "On a scale of 0-10, how likely are you to recommend us?" Follow up with an open-ended question for insights.
How often should I send out NPS surveys?
It's best to send NPS surveys quarterly or after significant customer interactions to get timely and relevant feedback.
What should I do with the feedback I receive?
Analyze the feedback to identify trends, address concerns, and implement changes to improve customer satisfaction.
Can you give me examples of follow-up questions?
Sure! You can ask, "What can we do to improve your experience?" or "What did you like most about our service?"
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