What are the best practices for collections training?

What are the best practices for collections training?

Best practices for collections training include clear communication, role-playing scenarios, and regular feedback.

Can you elaborate on the role-playing scenarios?

Role-playing scenarios help trainees practice real-life situations, improving their confidence and skills in handling collections.

How often should training sessions be held?

Training sessions should be held regularly, ideally monthly, to keep skills sharp and address new challenges.

What metrics should we use to measure training effectiveness?

Key metrics include collection rates, employee retention, and trainee feedback to assess the impact of training.