What are the best practices for conducting post-mortem reviews?

What are the best practices for conducting post-mortem reviews?

Best practices for post-mortem reviews include setting a clear agenda, encouraging open communication, and focusing on learning.

How do I ensure that everyone feels comfortable sharing their thoughts?

Create a safe environment by emphasizing that the goal is to learn, not to blame. Use anonymous feedback tools if necessary.

What should be included in the post-mortem report?

Include a summary of the incident, timelines, root cause analysis, and actionable recommendations for future prevention.

How often should we conduct post-mortem reviews?

Conduct post-mortem reviews after significant incidents or at regular intervals, such as quarterly, to ensure continuous improvement.

Can you give me an example of a successful post-mortem review?

Sure! A successful post-mortem might involve a tech team reviewing a system outage, identifying root causes, and implementing changes that prevent future occurrences.