What are the best practices for conducting post-mortems?

What are the best practices for conducting post-mortems?

Best practices for post-mortems include setting a clear agenda, encouraging open communication, and focusing on learning.

How do I ensure everyone feels comfortable sharing their thoughts?

Create a safe environment by emphasizing that the goal is to learn, not to blame. Use anonymous feedback tools if needed.

What should be included in a post-mortem report?

A post-mortem report should include a summary of the incident, timelines, root cause analysis, and actionable recommendations.

How often should we conduct post-mortems?

Post-mortems should be conducted after significant incidents, but regular reviews can also help improve processes over time.

Can you give me an example of a successful post-mortem?

Sure! A tech company improved its deployment process after a post-mortem revealed communication gaps and unclear roles.