What are the best practices for conducting a post-mortem analysis?

What are the best practices for conducting a post-mortem analysis?

Best practices include setting clear objectives, involving all stakeholders, and focusing on facts rather than blame.

How do you ensure that everyone feels comfortable sharing their thoughts?

Creating a safe environment is key. Encourage open dialogue and emphasize that the goal is learning, not assigning blame.

What should be included in the post-mortem report?

The report should include a summary of the incident, analysis of what went wrong, lessons learned, and actionable recommendations.

How often should post-mortem analyses be conducted?

Post-mortems should be conducted after significant incidents, but regular reviews can also help improve processes continuously.

Can you give an example of a successful post-mortem?

Sure! One company improved their deployment process after a post-mortem revealed communication gaps, leading to fewer outages.