How can AI chatbots enhance human support in businesses?
AI chatbots can streamline customer service, handle FAQs, and provide 24/7 support, allowing human agents to focus on complex issues.
Can you give me an example of a business that successfully implemented this?
Sure! A retail company used chatbots to manage customer inquiries, resulting in a 30% reduction in response time and improved customer satisfaction.
What are some challenges businesses face when integrating chatbots?
Common challenges include ensuring accurate responses, maintaining a human touch, and integrating with existing systems.
How do customers generally feel about interacting with chatbots?
Customer opinions vary; some appreciate the quick responses, while others prefer human interaction for complex issues.
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