What are some effective case studies of crisis management?

What are some effective case studies of crisis management?

There are several notable case studies in crisis management. One example is Johnson & Johnson's response to the Tylenol crisis in 1982.

What did Johnson & Johnson do during the Tylenol crisis?

They quickly recalled 31 million bottles of Tylenol, communicated transparently with the public, and introduced tamper-proof packaging.

Are there other examples besides Johnson & Johnson?

Yes, another example is the response of the Red Cross during the 2010 Haiti earthquake, where they effectively used social media for fundraising.

How did social media impact the Red Cross's efforts?

Social media allowed the Red Cross to reach a global audience quickly, raising millions in donations and mobilizing volunteers.