What are some notable case studies of reputation failure?
An example of an AI chatbot conversation about case studies of reputation failure.
What are some notable case studies of reputation failure?
Some notable case studies include the United Airlines incident in 2017 and the Pepsi-Kendall Jenner ad controversy.
Can you explain what happened with United Airlines?
In 2017, United Airlines forcibly removed a passenger from an overbooked flight, leading to widespread outrage and negative publicity.
What was the impact of that incident on their reputation?
The incident severely damaged United's reputation, resulting in a drop in stock prices and a loss of customer trust.
Are there any lessons learned from these failures?
Yes, companies should prioritize customer service and transparency to avoid similar reputation crises.
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