What are some successful case studies of chatbot integrations?
There are several notable case studies, such as Sephora's chatbot for personalized beauty advice and H&M's chatbot for fashion recommendations.
How did Sephora's chatbot improve customer engagement?
Sephora's chatbot enhanced customer engagement by providing personalized product recommendations and beauty tips, leading to increased sales.
Can you give an example of a chatbot in the healthcare industry?
Sure! Babylon Health's chatbot helps users assess their symptoms and provides medical advice, improving access to healthcare.
What metrics are used to measure chatbot success?
Common metrics include user engagement rates, customer satisfaction scores, and conversion rates from chatbot interactions.
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