What are some case studies on downtime in businesses?

What are some case studies on downtime in businesses?

There are several notable case studies on downtime. For instance, the 2017 Delta Airlines outage caused significant operational disruptions, leading to over 2,000 flight cancellations.

What were the main causes of that Delta outage?

The Delta outage was primarily caused by a power failure in their data center, which affected their flight operations and scheduling systems.

How did Delta respond to the outage?

Delta implemented a recovery plan that included manual check-in processes and communication with passengers to minimize inconvenience.

Are there other examples of downtime affecting companies?

Yes, another example is the 2016 British Airways IT failure, which led to massive flight cancellations and affected thousands of passengers.

What can companies do to prevent such downtimes?

Companies can invest in robust IT infrastructure, conduct regular maintenance, and have contingency plans in place to mitigate downtime risks.