What are some case studies on product quality?

What are some case studies on product quality?

There are several notable case studies on product quality. For instance, Toyota's production system emphasizes quality control at every stage.

Can you tell me more about Toyota's approach?

Toyota uses the 'Kaizen' philosophy, which focuses on continuous improvement and employee involvement in quality management.

Are there any other companies with successful quality management practices?

Yes, companies like Apple and Samsung also have robust quality management systems that ensure high standards in their products.

What metrics do these companies use to measure product quality?

They often use metrics like defect rates, customer satisfaction scores, and return rates to assess product quality.