How can AI chatbots understand human emotions?
An example of an AI chatbot conversation about emotional intelligence in chatbots.
How can AI chatbots understand human emotions?
AI chatbots use natural language processing and sentiment analysis to interpret emotions from text.
Can you give me an example of how that works?
Sure! If a user says, 'I'm feeling really sad today,' the chatbot recognizes 'sad' as a negative emotion and can respond empathetically.
What if the user is angry?
In that case, the chatbot might detect words like 'frustrated' or 'angry' and respond with calming phrases to de-escalate the situation.
Are there limitations to this technology?
Yes, while chatbots can recognize emotions, they may not fully understand context or nuances, which can lead to misunderstandings.
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