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How can I integrate a chatbot with my business systems?

An example of an AI chatbot conversation about integrating chatbots with business systems.

😀
You

How can I integrate a chatbot with my business systems?

MagicBuddy
MagicBuddy

Integrating a chatbot with your business systems involves connecting it to your CRM, ERP, or other software. What systems are you using?

😀
You

We're using Salesforce and a custom ERP system.

MagicBuddy
MagicBuddy

Great! You can use APIs to connect your chatbot to Salesforce for customer data and your ERP for order management. Would you like more details on API integration?

😀
You

Yes, please explain how API integration works.

MagicBuddy
MagicBuddy

API integration allows your chatbot to send and receive data from your systems. It involves setting up endpoints and using JSON for data exchange. Do you have a developer who can assist with this?

😀
You

Yes, we have a developer. What tools should they use?

MagicBuddy
MagicBuddy

They can use tools like Postman for testing APIs, and libraries like Axios or Fetch for making requests in your chatbot's code.

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