How can I optimize my chatbot's script for better user engagement?
To optimize your chatbot's script, focus on understanding user intent, using natural language, and providing quick responses.
What are some common mistakes to avoid in chatbot scripting?
Common mistakes include using overly complex language, not anticipating user questions, and failing to provide clear options.
Can you suggest some tools for testing my chatbot's performance?
Sure! Tools like Botium, Chatbot Testing Framework, and UserTesting can help you evaluate your chatbot's performance.
How often should I update my chatbot's script?
It's best to review and update your chatbot's script regularly, especially after user feedback or significant changes in your services.
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