What are the key metrics to measure chatbot success?
An example of an AI chatbot conversation about measuring chatbot performance and success metrics.
What are the key metrics to measure chatbot success?
Key metrics include user engagement, resolution rate, response time, and user satisfaction.
How do I calculate the resolution rate?
The resolution rate is calculated by dividing the number of resolved queries by the total number of queries.
What is a good response time for a chatbot?
A good response time is typically under 5 seconds to ensure a smooth user experience.
How can I improve user satisfaction with my chatbot?
You can improve satisfaction by regularly updating the chatbot's knowledge base and incorporating user feedback.
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