What are some success stories of AI chatbots?
AI chatbots have transformed customer service in many industries. For example, a retail company used a chatbot to handle customer inquiries, resulting in a 30% reduction in response time.
Can you give me more examples?
Sure! In the healthcare sector, a chatbot helped patients schedule appointments and manage prescriptions, improving patient satisfaction by 40%.
What about in the banking industry?
In banking, chatbots have been used for fraud detection and customer support, leading to a 25% increase in customer engagement.
Are there any notable failures?
Yes, some chatbots have struggled with understanding complex queries, leading to user frustration. It's important to continuously improve their AI.
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