What are the latest statistics on chatbot usage?
An example of an AI chatbot conversation about chatbot usage statistics.
What are the latest statistics on chatbot usage?
As of 2023, around 70% of consumers have interacted with a chatbot for customer service.
How has chatbot usage changed over the years?
Chatbot usage has increased significantly, with a 200% rise in interactions since 2019.
What industries are using chatbots the most?
The retail, banking, and healthcare industries are leading in chatbot adoption.
What are the benefits of using chatbots for businesses?
Chatbots improve customer service efficiency, reduce operational costs, and enhance user engagement.
Are there any downsides to using chatbots?
Yes, some downsides include limited understanding of complex queries and potential customer frustration.
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