Can AI chatbots replace live chat support?
AI chatbots can handle many inquiries efficiently, but they may lack the personal touch of live agents.
What are the main advantages of using chatbots?
Chatbots provide 24/7 support, quick responses, and can handle multiple queries simultaneously.
Are there situations where live chat is better?
Yes, complex issues or emotional support often require human empathy that chatbots can't provide.
How can businesses decide between using chatbots and live chat?
Businesses should assess their customer needs, the complexity of inquiries, and available resources.
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