How can I collect feedback from users interacting with my chatbot?
An example of an AI chatbot conversation about feedback collection methods for chatbots.
How can I collect feedback from users interacting with my chatbot?
You can collect feedback through post-interaction surveys, rating systems, or by asking open-ended questions.
What are some effective survey questions I can use?
Consider asking questions like 'How satisfied were you with the chatbot?' or 'What can we improve in your experience?'.
Is it better to use multiple-choice questions or open-ended questions?
It depends on your goals. Multiple-choice questions are easier to analyze, while open-ended questions provide richer insights.
How often should I collect feedback?
Regularly, such as after key interactions, but not too frequently to avoid annoying users. Monthly or quarterly can work well.
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