How do I calculate churn rate for my subscription service?
To calculate churn rate, use the formula: (Customers at Start of Period - Customers at End of Period) / Customers at Start of Period.
Can you give me an example with numbers?
Sure! If you start with 100 customers and end with 90, the churn rate would be (100 - 90) / 100 = 0.1 or 10%.
What does a high churn rate indicate?
A high churn rate indicates that many customers are leaving your service, which could signal issues with customer satisfaction or product value.
How can I reduce churn rate?
To reduce churn, focus on improving customer engagement, offering better support, and enhancing your product based on feedback.
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