How should we communicate during a cloud incident?
An example of an AI chatbot conversation about effective communication during cloud incidents.
How should we communicate during a cloud incident?
It's crucial to have a clear communication plan. Start by informing all stakeholders about the incident.
What information should be included in the initial communication?
Include the nature of the incident, affected services, estimated impact, and expected resolution time.
How often should we update our stakeholders?
Provide updates at regular intervals, such as every 30 minutes, or as new information becomes available.
What channels are best for communication?
Use multiple channels like email, SMS, and a status page to ensure all stakeholders receive timely updates.
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