What are the penalties for violating a cloud provider's SLA?
Penalties for violating a cloud provider's SLA can include service credits, refunds, or termination of the contract.
How are service credits calculated?
Service credits are typically calculated based on the percentage of downtime or service unavailability compared to the agreed SLA.
Can I negotiate the SLA terms with my cloud provider?
Yes, many cloud providers allow for negotiation of SLA terms, especially for enterprise customers.
What should I look for in an SLA?
Look for uptime guarantees, response times, penalties for breaches, and support availability in the SLA.
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