What should I include in a cloud service level agreement?
An example of an AI chatbot conversation about cloud service level agreements structure.
What should I include in a cloud service level agreement?
A cloud service level agreement (SLA) should include service description, performance metrics, responsibilities, and penalties.
Can you explain what performance metrics are?
Performance metrics are measurable standards that define the expected level of service, such as uptime and response time.
What are the common penalties for not meeting SLA terms?
Common penalties include service credits, refunds, or even termination of the contract depending on the severity of the breach.
How often should SLAs be reviewed?
SLAs should be reviewed at least annually or whenever there are significant changes in service or business needs.
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