What are the key terms in a cloud SLA?
An example of an AI chatbot conversation about cloud service level agreement terms.
What are the key terms in a cloud SLA?
Key terms in a cloud SLA include uptime guarantees, support response times, data security measures, and penalties for non-compliance.
Can you explain what uptime guarantees mean?
Uptime guarantees specify the percentage of time a service is expected to be operational, often expressed as a percentage like 99.9%.
What happens if the uptime guarantee is not met?
If the uptime guarantee is not met, the provider may offer service credits or other compensations as outlined in the SLA.
Are there different types of SLAs?
Yes, there are different types of SLAs, including service-based, customer-based, and multi-level SLAs, each serving different needs.
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