What features should I look for in a CMS for support?
An example of an AI chatbot conversation about CMS support features.
What features should I look for in a CMS for support?
When choosing a CMS for support, consider features like ticketing systems, knowledge bases, and user management.
Can you explain what a ticketing system is?
A ticketing system helps track and manage customer inquiries by creating tickets for each issue, ensuring nothing gets overlooked.
What is a knowledge base?
A knowledge base is a centralized repository of information where users can find answers to common questions and issues.
Are there any CMS platforms you recommend?
Yes, popular CMS platforms for support include WordPress with plugins, Zendesk, and Freshdesk.
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