What are some common mistakes in cancellation policies?
An example of an AI chatbot conversation about common cancellation policy mistakes.
What are some common mistakes in cancellation policies?
Some common mistakes include unclear language, lack of flexibility, and not specifying deadlines for cancellations.
Can you give examples of unclear language?
Sure! Phrases like 'reasonable notice' without defining what that means can confuse customers.
How can I make my cancellation policy more flexible?
You can allow for last-minute cancellations or offer rescheduling options to accommodate customers better.
What should I include in a cancellation policy?
Include clear terms, deadlines, any fees, and contact information for questions to ensure transparency.
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