What are some common mistakes in chatbot customization?
Some common mistakes include not defining clear goals, neglecting user experience, and failing to test the chatbot.
Can you elaborate on how to define clear goals?
Defining clear goals involves understanding what you want the chatbot to achieve, like improving customer support or increasing sales.
What user experience factors should I consider?
Consider factors like ease of use, response time, and ensuring the chatbot understands user intent accurately.
How important is testing before launch?
Testing is crucial! It helps identify issues and ensures the chatbot performs well in real-world scenarios.
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