What are the common mistakes in scaling an eCommerce business?
Some common mistakes include neglecting customer service, underestimating logistics, and failing to analyze data.
Can you elaborate on how neglecting customer service affects scaling?
Neglecting customer service can lead to poor customer retention, negative reviews, and ultimately, a damaged brand reputation.
What about logistics? Why is it important?
Logistics is crucial because efficient supply chain management ensures timely delivery, which directly impacts customer satisfaction.
How can I effectively analyze data for scaling?
You can use analytics tools to track customer behavior, sales trends, and inventory levels to make informed decisions.
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