What are the common mistakes in journey mapping?
An example of an AI chatbot conversation about common mistakes in journey mapping.
What are the common mistakes in journey mapping?
Some common mistakes include not involving the right stakeholders, focusing too much on the current state, and neglecting emotional aspects.
How can I avoid these mistakes?
To avoid these mistakes, ensure you involve diverse stakeholders, consider future states, and map emotional journeys.
Can you give me an example of a mistake?
Sure! A common mistake is creating a journey map based solely on assumptions rather than actual user research.
What tools can help with journey mapping?
Tools like Miro, Lucidchart, and Smaply can help visualize and collaborate on journey maps effectively.
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