What are common mistakes in review responses?
An example of an AI chatbot conversation about common mistakes in review responses.
What are some common mistakes people make when responding to reviews?
Some common mistakes include being defensive, ignoring negative feedback, and not personalizing responses.
Can you give examples of defensive responses?
Sure! A defensive response might be: 'We disagree with your opinion and believe our service is excellent.' This can alienate customers.
How can I make my responses more personal?
You can personalize responses by addressing the reviewer by name and referencing specific details from their review.
What should I avoid saying in my responses?
Avoid using generic phrases, being overly formal, or making excuses. Focus on empathy and solutions instead.
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