What are the common pitfalls in journey mapping?
Some common pitfalls include lack of user research, focusing too much on internal processes, and not updating the map regularly.
How can I avoid these pitfalls?
To avoid these pitfalls, ensure thorough user research, involve cross-functional teams, and regularly review and update your journey maps.
Can you give examples of effective journey mapping?
Sure! Effective journey mapping often includes user personas, touchpoints, and emotional journey lines to visualize user experiences.
What tools can I use for journey mapping?
Popular tools include Miro, Lucidchart, and Smaply, which help visualize and collaborate on journey maps.
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