What should I know about cancellation policies?
An example of an AI chatbot conversation about communicating cancellation policies effectively.
Can you explain what cancellation policies are?
Cancellation policies outline the terms under which a customer can cancel a service or reservation, including any fees.
Why are cancellation policies important for businesses?
They help manage customer expectations, protect revenue, and reduce last-minute cancellations.
How should I communicate my cancellation policy to customers?
It's best to clearly display the policy on your website, during the booking process, and in confirmation emails.
What are some common mistakes to avoid when setting cancellation policies?
Avoid being too strict or vague; ensure the policy is fair and easy to understand to maintain customer trust.
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