What are my rights as a consumer in e-commerce?

What are my rights as a consumer in e-commerce?

As a consumer in e-commerce, you have several rights, including the right to receive goods as described, the right to a refund for faulty items, and the right to cancel an order within a certain period.

Can I return an item if I change my mind?

Yes, under the Consumer Contracts Regulations, you generally have the right to return items within 14 days of receiving them, as long as they are in their original condition.

What should I do if I receive a damaged product?

If you receive a damaged product, you should contact the seller immediately to report the issue and request a replacement or refund.

Are there any exceptions to these rights?

Yes, there are exceptions, such as for personalized items or sealed goods that have been opened. It's important to check the seller's return policy.

How can I file a complaint against an online retailer?

You can file a complaint by contacting the retailer directly, using their customer service channels, or escalating the issue to a consumer protection agency.