What are my consumer rights regarding internet access?

What are my consumer rights regarding internet access?

As a consumer, you have the right to access the internet without unreasonable restrictions. This includes the right to choose your internet service provider and the right to receive clear information about your service.

Can my ISP limit my internet speed?

Yes, ISPs can manage network traffic, but they must disclose any practices that may affect your speed. You have the right to know how your service is managed.

What should I do if my internet service is consistently slow?

You should first contact your ISP to report the issue. If they cannot resolve it, you may file a complaint with the Federal Communications Commission (FCC) or your local consumer protection agency.

Are there any laws protecting me from unfair practices?

Yes, there are laws like the Communications Act that protect consumers from unfair practices by ISPs. You can also look into state-specific consumer protection laws.

How can I find out if my ISP is violating my rights?

You can check your ISP's terms of service, monitor your internet speed, and compare it with what was promised. If you suspect a violation, gather evidence and report it to the FCC.