What are my consumer rights in the EU?

What are my consumer rights in the EU?

In the EU, consumers have rights such as the right to information, the right to return goods, and protection against unfair practices.

Can I return a product if I change my mind?

Yes, under EU law, you generally have the right to return products within 14 days for a full refund, as long as they are unused.

What should I do if I receive a faulty product?

You should contact the seller to report the issue. You have the right to a repair, replacement, or refund for faulty goods.

Are there any exceptions to these rights?

Yes, exceptions include personalized items, sealed goods that have been unsealed, and certain digital content.

How can I file a complaint against a seller?

You can file a complaint through the European Consumer Centre or your national consumer protection authority.