What are my consumer rights?
An example of an AI chatbot conversation about consumer rights and protections.
What are my consumer rights?
As a consumer, you have rights that protect you when purchasing goods and services. These include the right to receive goods that are of satisfactory quality, fit for purpose, and as described.
Can you explain the right to a refund?
Certainly! You have the right to a refund if the product is faulty, not as described, or if you change your mind within a specified period, usually 14 days.
What should I do if a company refuses to give me a refund?
If a company refuses to give you a refund, you can escalate the issue by contacting consumer protection agencies or filing a complaint with the relevant authorities.
Are there any specific rights for online purchases?
Yes, online purchases often come with additional rights, such as the right to cancel your order within 14 days and receive a full refund, including standard delivery costs.
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