What are some examples of context management in AI chatbots?

What are some examples of context management in AI chatbots?

Context management in AI chatbots involves maintaining the state of a conversation to provide relevant responses. For example, if a user asks about their order status, the chatbot should remember the user's previous inquiries about that order.

Can you give me a specific scenario?

Sure! Imagine a user asks, 'What is the status of my order?' After the chatbot provides the status, if the user then asks, 'Can I change the delivery address?' the chatbot should remember the order context to assist with that request.

How does the chatbot remember previous interactions?

Chatbots use session management techniques, like storing user data in a temporary session or using cookies, to remember previous interactions during a conversation.

What happens if the session expires?

If the session expires, the chatbot may lose context and will need to ask the user for information again to assist them.