What are some examples of contextual AI in chatbots?

What are some examples of contextual AI in chatbots?

Contextual AI in chatbots refers to the ability to understand and respond based on the context of the conversation. For example, a customer service bot can remember previous interactions and tailor responses accordingly.

Can you give me a specific example?

Sure! Imagine a travel booking chatbot that remembers your previous destinations and preferences. If you previously booked a flight to Paris, it might suggest similar trips or ask if you're interested in visiting a new city.

How does it improve user experience?

By providing personalized responses and remembering user preferences, contextual AI makes interactions more relevant and efficient, leading to higher satisfaction.

Are there any limitations to contextual AI?

Yes, limitations include data privacy concerns, the need for extensive training data, and potential misunderstandings if the context is not clear.