What are the key performance metrics for CRM systems?
An example of an AI chatbot conversation about CRM performance metrics and their importance.
What are the key performance metrics for CRM systems?
Key performance metrics for CRM systems include customer acquisition cost, customer lifetime value, and sales conversion rates.
How do I calculate customer acquisition cost?
Customer acquisition cost is calculated by dividing the total cost of acquiring customers by the number of customers acquired.
What is a good customer lifetime value?
A good customer lifetime value varies by industry, but generally, it should be at least three times the customer acquisition cost.
Can you explain sales conversion rates?
Sales conversion rate is the percentage of leads that become paying customers, calculated by dividing the number of sales by the number of leads.
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