What are the key CSAT metrics I should track?
An example of an AI chatbot conversation about CSAT metrics to monitor for customer satisfaction.
What are the key CSAT metrics I should track?
The key CSAT metrics to track include Customer Satisfaction Score, Net Promoter Score, and Customer Effort Score.
How do I calculate the Customer Satisfaction Score?
You can calculate CSAT by asking customers to rate their satisfaction on a scale, then averaging the scores.
What is a good CSAT score?
A good CSAT score typically ranges from 75% to 85%, indicating a high level of customer satisfaction.
How often should I measure CSAT?
It's best to measure CSAT regularly, such as after key interactions or quarterly, to track trends over time.
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